Stand 2025

1. REGISTRATIONS, PAYMENTS AND CANCELLATIONS

1.1 REGISTRATION

• 1.1.1. Registration in the Centre implies the acceptance of the general rules. If in doubt, please check with Management. Management has the right to make the final decision and agrees to inform of the decision taken as soon as possible.
• 1.1.2. In order to be registered for a course, send an application form by e-mail, ordinary mail or fax; you can book by telephone as well. To maintain the booking you need to send a minimum deposit of € 120. This deposit is not an additional cost.
• 1.1.3. We appreciate receiving enrolments as far in advance as possible. This will make it easier to organise your stay. You will receive confirmation of your course (and accommodation if requested), detailed pre-course information and the invoice for your booking. Last-minute enrolments are accepted subject to availability.

1.2 PAYMENTS

• 1.2.1. The total payment will be made before the start of the course, or within the first three days of the course.
• 1.2.2. The deposit and the total payment can be made by:

–Bank transfer, indicating your name to:

Sociedad Andaluza de Estudios Hispánicos,

IBAN (International Banking Account Number):

ES64 0075 0010 0106 0628 2567;

swift code (Bank Identification Code – BIC): BSCHESMM,

Banco Santander, Acera del Casino 5, 18009 Granada, Spain.

All bank charges are at the expense of the applicant. Please add € 10 to cover these bank charges. Any excess payment will be refunded. The real amount received by Castila will be shown in the corresponding bank statement.

–Credit card (Visa and MasterCard), sending the number and expiry date by e-mail, fax, telephone or in the school’s office. Commission charge of 2% is at the expense of the applicant.

– Paypal, expenses for the applicant.

• 1.2.3. The bill will made by applying the fees published in the current year. According to this point, any occasional error in receipt, invoice, e-mail or letter will be corrected.

1.3 CANCELLATIONS

• 1.3.1. In case that cancellation is communicated at least 15 days before the starting date of the staying the full amount will be refunded, except for the € 120 deposit. This deposit can be used as a payment for another course starting in the next two years.
• 1.3.2. In case that cancellation is communicated in less than 15 days before the starting date the student will be required to pay two weeks of the course and accommodation fees. The course fee for those two weeks can be used as a payment for a future course. The difference with the total amount for the stay will be refunded.
• 1.3.3. Once the course has begun, total or partial cancellation of the course is not acceptable. If the course still has to be paid, the student will be required to pay the full costs. Management will give the possibility of postponing the booking of the course to other period. In order to grant this, a signed, stamped and transferable document will be handed to the student. Regarding accommodation, 2 weeks fees of the outstanding booking have to be paid.
• 1.3.4. PRIVATE LESSON CANCELLATIONS: Cancellations of scheduled lessons must be made at least 24 hours in advance to the school (preferably by email) . In case of not receiving notification of cancellation or not attending to the lesson, the student will not be entitled to refund and it will be deducted from his / her class package.

 2. COURSES

2.1 DISTRIBUTION OF LEVELS

• 2.1.1. The distribution of courses and levels is the responsibility of the teaching team, who, considering the test, interview and language needs of the student, will take the final decision of where the student will be placed in. Levels and their distribution will be established on the first Monday of the course after the interview and the test -this means that you will begin in your appropriate level at 11:50 in the same morning.
• 2.1.2. The criteria that justifies these decisions will be strictly academic. The maximum number of students is 6, but exceptionally, and with the unanimous approval of all participants, this could be increased.
• 2.1.3. Considering that the objective of academic management is to form learning groups with a similar level of Spanish, it may happen that after the level test a student has a level for which there is no suitable group. In this case, students with confirmed enrolment on a general Spanish course (code 100) will receive half of the classes reserved for them on an individual basis (code 500) and the other half in the closest available level group. If the student is enrolled on a Special Purpose Course (code 200), he/she will receive 70% of the classes in private lessons and may attend the remaining 30% in a group with contents of interest to him/her. In both cases, at no additional cost.

2.2 CHANGING GROUP

• 2.2.1. The student who considers changing group convenient for him, must ask a teacher for it. Teachers and the Academic Manager will decide whether the change is appropriate and/or beneficial to the student or not.
• 2.2.2. Students may request a change of course that does not involve cancellation, although this must also be approved by the school’s management..

2.3 EXTENSION OF COURSES

• 2.3.1. Extending a course must be requested to and approved by Management, who will formally agree to communicate the decision within 24 hours. Please ask for it as soon as possible: the sooner the asking for an extension is addressed to Management, the more benefits you will have for organising the stay.
• 2.3.2. If course subscription is extended, the price will be calculated according to the total number of weeks; that results in a cheaper cost than considering it a new booking.
• 2.3.3.The participation in a course goes from Monday to the Friday of the last week of stay. Prolongation to make up for any lost days, until next Monday, Tuesday, Wednesday… could be considered by Management, and if approved, it would be free of charge. Usually, it is possible if the group remains open.
• 2.3.4. The beginning and/or departure at different days must be accepted by Management. The prices to be applied will be proportional to the total number of weeks.

2.4 SCHOOL MATERIALS

• 2.4.1. CastiLa provides the necessary material, including the weekly booklet with the grammar, exercises and activities corresponding to the student’s week/level. All material is included in the tuition fee.
• 2.4.2. Registration also includes the use of all materials available at the centre. These materials are the property of the school. They must be returned at the end of the course.
• 2.4.3. The use of other books and materials must be in accordance with the loan/use conditions: that is, they are expected to be returned in the condition in which they were loaned.
• 2.4.4. The school will, as far as possible, facilitate the acquisition of most teaching materials and publications that are used or useful for the student.

2.5 DIPLOMS AND CERTIFICATES

• 2.5.1. At the end of the course, students may request a certificate of attendance (School Certificate). To obtain this certificate, it is necessary to attend at least 90% of the classes. The certificate of attendance cannot be issued if the number of unjustified absences exceeds 10%.
• 2.5.2. A level certificate can also be obtained. This will involve specific tests organised by the school’s academic management (CastiLa’s own certificate).
• 2.5.3. CastiLa is also an official external examination centre (DELE, CCSE, SIELE, Business Spanish, Spanish for Tourism of the Madrid Chamber of Commerce).
• 2.5.4. CastiLa processes university credits (ECTS). Moreover, CastiLa certificates are recognised for grants from institutions such as Bildungsurlaub (Germany), CSN (Sweden), Erasmus+ of the European Commission, or for processing study visas in Spain.

3. ACCOMMODATION

• 3.1. The price of the accommodation includes electricity, gas, water, heating, WiFi and community fees. It also includes sheets and blankets, but not towels. The flats have television and Internet connection (fibre optic).
• 3.2. Placement of the students is the responsibility of the school. The school will always consider, to ensure the best possible placement, the criteria of distance, number of people to share the place, status, age, etc.
• 3.3. Accommodation lasts from Sunday to the Saturday of the last week of stay. Arrival before Sunday and / or extension until Sunday will be considered by Management. Apply for it.
• 3.4. For arrivals and departures on different days, the ‘Extra Day’ prices published in the current year will be applied.
• 3.5. Double room and bookings: The double room is guaranteed for those students/companions that booked a room for two in advance. In case of one person booking a double room and no other reservation to complete it in the same period, the student will be placed in a single room regime, as far as price and billing are concerned.
• 3.6. A change of accommodation will be possible in agreement with the CastiLa accommodation manager.

4. FAMILIES

• 4.1. As far as the Spanish family regime is concerted, all responsibility belongs to the school. This should be taken into account and consideration concerning to possible complaints, charges, extension of staying and/or any other requests.
• 4.2. All payments must always be made via the Administration of the school. Any extension of staying must be requested to and approved by Management.